Contact us
We would love to hear from you! To get in touch, please use the forms below to ensure the right person responds to your request as quickly as possible.
Do you have a question? You may find your answers on our FAQ page. For questions about timetable and routes please check our online timetable.
Frequently asked questions
- I've been charged incorrectly on my contactless/Oyster card
-
Oyster readers at piers and systems processing those transactions are owned and managed by TfL. We do not have access to journey histories and cannot process refunds of any of these transactions. Claims for refunds due to overcharged journeys on smart cards or devices are processed by TfL. Please take a look at your relevant fare charges and TfL contactless transactions here if or once your card has been registered: https://contactless.tfl.gov.uk. From there you may reach out to TfL directly to claim your refund on 0343 222 1234.
- I cannot see my boat tickets in the Uber app
-
In the Uber app tap the Account icon and select "Boat tickets". Your tickets should appear under the "Buy ticket" button.
If you still can't find your tickets please click here for more instructions.
- I'm having issues booking with Internet Explorer
-
Currently bookings cannot be made using Internet Explorer. Please use another browser, whilst our teams are resolving this issue.
- Can I cancel my booking and get a refund?
-
We can issue a refund for tickets purchased online and we require 72 hours’ notice before travelling in order to arrange a refund. Tickets purchased via the Thames Clippers Tickets or Uber app have a 90-day validity and will not be refunded.
- I cannot find the answer to my question
-
Do you have a question about our services? Check our FAQs before contacting our customer service.
Check our FAQs